000 00284 a2200109 4500
020 _a9780367376253
100 _aBUTTLE, FRANCIS / MAKLAN, STAN
245 _aCUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND TECHNOLOGIES
250 _a4
260 _bROUTLEDGE, OXON
_c2022
942 _cBK
999 _c88521
_d88521