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| 020 | _a£9,789,353,160,784 | ||
| 035 | _a52112 | ||
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_a658.8 _BSER / ZEI |
||
| 100 | _aZeithaml, Valarie A. / Bitner, Mary Jo | ||
| 245 | 0 | _aServices Marketing : Integrating Customer Focus Across The Firm | |
| 250 | _a7th | ||
| 260 |
_aChennai _bMcgraw Hill Education ( India ) Private Limited |
||
| 300 | _a582 | ||
| 500 | _a1031 | ||
| 650 | _aMarketing | ||
| 942 | _cBK | ||
| 999 |
_c80289 _d80289 |
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