00513nam a2200181Ia 4500 210723s9999||||xx |||||||||||||| ||und|| £9,789,353,160,784 52112 658.8 SER / ZEI Zeithaml, Valarie A. / Bitner, Mary Jo Services Marketing : Integrating Customer Focus Across The Firm 7th Chennai Mcgraw Hill Education ( India ) Private Limited 582 1031 Marketing BK 80289 80289 0 0 0 0 GRB MCASCP MCASCP 2019-03-29 Sai Books 845.00 0 658.8/ZEI O79991 2021-07-25 00:00:00 2021-07-25 BK Commerce