00306nam a2200133Ia 4500008004100000035001000041082002200051100001700073245002600090250000600116260003600122300000800158650000600166210723s9999||||xx |||||||||||||| ||und||  a46938  a658.89BMAR / VER  aVerma, Harsh 0aMarketing of Services  a-  aN. DelhibGlobal Business Press  a156  a-