00337nam a2200133Ia 4500008004100000035001000041082002200051100002300073245003100096250000600127260004200133300000800175650002000183210723s9999||||xx |||||||||||||| ||und||  a46918  a658.83BCUS / FER  aFerrell, Robert W. 0aCustomer Oriented Planning  a-  aBombaybD. B. Taraporevala Sons & Co.  a253  aMarket Research