00430nam a2200157Ia 4500008004100000020002200041035001000063082001300073100002500086245007800111250000800189260004300197300000800240500000900248650001500257210723s9999||||xx |||||||||||||| ||und||  a978-81-203-3999-6  a43120  a658BSUM  aSummers, Donna C. S. 0aQuality Management : Creating And Sustaining Organizational Effectiveness  a2nd  aN. DelhibPHI Learning Private Limited  a574  a4631  aManagement