TY  - BOOK
AU  - Zikmund, William G. / Mcleod, Raymond Jr. / Gilbert, Faye E.
TI  - Customer Relationship Management : Integrating Marketing Strategy And Information Technology
SN  - 978-81-265-2805-9
U1  - 658.812 
CY  - N. Delhi
PB  - Wiley India P. Ltd.
KW  - Customer Service
N1  - 5330
ER  -