TY  - BOOK
AU  - Fjermestad, Jerry / Romano, Nicholas C.
TI  - Electronic Customer Relationship Management
SN  - 81-203-2994-5
U1  - 658.87 
CY  - N. Delhi
PB  - Prentice Hall Of India Pvt. Ltd.
KW  - Consumer Marketing
N1  - 3495
ER  -