TY  - BOOK
AU  - Besterfield, Dale H. / Besterfield- Michna, Carol / Besterfield, Glen H. / Besterfield- Sacre, Mary
TI  - Total Quality Management
SN  - 978-81-317-3227-4
U1  - 658 
CY  - N. Delhi
PB  - Pearson
KW  - Management
N1  - 262
ER  -